Careers

DUTIES AND RESPONSIBILITIES:

Serves as a liaison between Customers, Sales and Production.

Keeps informed of status of all jobs going through the plant so to facilitate prompt response to customer questions/updates expectations for delivery dates.

Serves customers by providing product and service information, resolving product and service problems. 

• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Helps the finance department by processing customer adjustments
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information to include product status, inventory and other customer requested documentation.
• Manages maintenance of customer inventory status reports as needed.

MINIMUM QUALIFICATIONS:

Background in printing processes and terminology. Key overall skills include:

• Communication Skills
• Organizational Skills
• Detailed Oriented
• Time Management
• Interpersonal Skills
• Initiative
• Problem Solving

Customer Service Representative Skills and Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Education and/or Experience: Requires a bachelor’s degree and 3-5 years’ experience.

Language Skills: Ability to read and interpret a variety of documents, such as customer aging reports, RFPs, estimate requests, procedure manuals, etc. Ability to write routine reports and correspondence. Ability to communicate effectively with agents, customers and other employees of the organization. The Customer Service Representative is often responsible for customer communications regarding sensitive topics, such as quality complaints and outstanding receivables. The ability to communicate these messages in a clear, yet non-confrontational way in both written and verbal form is a necessity. Over time, a much greater percentage of customer correspondence is over email versus telephone, so writing skills are becoming steadily more important to this position, as is the ability proofread critical communications written by the CSRs.

Mathematical/Analytical Skills: Strong math skills are required. Our business has a very complex estimating process that requires Customer Service to understand rates, ratios, margins, markup, etc. Also, many of the inventory programs require a combination of math skills and critical thinking in order to design processes that ensure we produce optimal quantities to balance the need to prevent the customer from running out of labels with the prevention of holding large quantities of obsolete inventory in the future. Proficiency with Excel is very important to manipulating various pieces of information in inventory status sheets and bid packages. Basic understanding of functions like pivot tables and vlookup formulas is strongly preferred.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to use abstract reasoning subject to supervisor approval in situations departing from accepted procedures and practices.

Are you interested in joining our team? Download our job application and email it to careers@gamse.com or fax it to (410) 866-5672.

DUTIES AND RESPONSIBILITIES:

This is an unsupervised position. Candidate must be a self-starter, neat, organized and have excellent verbal and written communication skills.

• Responsible for designing and implementing tests, reviewing and defining corrective actions, review system requirements and track quality assurance metrics.
• When necessary, service visits to customers, participate in product development meetings with vendors and customers, and stay current with market technology.
• Work with other departments to coordinate mandatory safety and quality training.

Job Duties:

• Ability to dissect, analyze, compartmentalize, and prioritize from different points of view.
• Setting up and implementing employee training.
• Develop standard operating procedures for various equipment and process control.
• Authority to approve, place on hold, make changes and reject jobs.
• Direct contact with customer when dealing with quality issues which may include negotiating monetary settlements.
• Performing various testing and maintaining technical data.
• Maintain calibration program.
• Perform plant wide audits.
• Perform testing and certification reporting.
• Purchase various supplies and materials.
• Maintain environmental and waste reports.
• Generating COA’s for customers.
• Recommend products to customers.
• Service visits to customers, troubleshooting technical application problems.
• Working as a technical advisory to customers, offering advice for process changes that can improve their quality and production process.
• Performs other duties as directed.

Tools and Technology:

• Ability to use Microsoft Word and Excel.
• Ability to enter and extract data from an MIS system.

Physical Requirements:

• Ability to move freely throughout the plant for on-site problem solving. Ability to lift and move 30 lbs.

MINIMUM QUALIFICATIONS:

• College degree or five years printing/graphic arts experience with a record of progressive responsibilities and results.
• Knowledge of all facets of prepress, printing, and finishing operations, and their interrelationships.
• Excellent people management and verbal/written communication skills.
• Good ability to manage multiple demands and problem solve.
• Statistical process control knowledge desired.

Are you interested in joining our team? Download our job application and email it to careers@gamse.com or fax it to (410) 866-5672.